Delivery and collection policy

Last updated: 28 October 2026

Where and when

We deliver currency notes and forex cards to homes and offices in Borivali, Kandivali, Malad, Goregaon, Jogeshwari and Andheri. Same-day delivery across Borivali, Kandivali, Malad, Goregaon, Jogeshwari and Andheri for orders confirmed before 2 pm. Orders confirmed later are delivered the next working day. Deliveries run Monday to Saturday during business hours (Mon–Sat, 10:00 am – 7:00 pm), except public holidays. You can also collect from our offices: S. V. Road, Borivali West (Head Office); L. T. Road, Borivali West.

An order is "confirmed" when the full payment has reached us and the documents have been checked.

Who can receive it

Only the traveller named in the order can receive it, at the address given in the order — or, for company orders, the traveller or a person the company has authorised in writing. Please keep ready the originals of your PAN and passport, and the other documents uploaded with the order. You will sign the declaration (Form A2) at handover. If the documents do not match, our staff cannot hand over the order.

Checking your notes and card

Notes come in a sealed envelope with the order number. Open it and count the notes in front of our staff, and check the card name and currency. Once you have accepted the delivery we cannot accept claims about the number of notes or a missing card. The card PIN is sent separately by the card issuer.

Call before delivery, and missed deliveries

Our staff always call you to confirm before leaving for your address. If the traveller is not available when they arrive, we do not make a second home delivery: you can collect the order from the branch, with your original documents, within 2 days of placing the order. If it is not collected within that time, the order is cancelled under our refund policy, and the delivery charge is not refunded.

Stay safe

Our delivery staff carry a GoRemit ID card and know your order number. They will never ask for your card PIN, OTP or any extra payment in cash. If something feels wrong, call us on +91 83569 24029 before handing anything over. See fraud awareness.

Selling currency to us

For sell orders we can pick up the notes from your door in the same areas, or you can bring them to a branch. Payment is made after the notes are checked.