How we keep your money and data safe
Aabhushan Forex & Jewels Private Limited holds RBI FFMC Licence No. MUM-FFMC-1041-2023. Here is what that means, and the checks we run on every order.
Licensed by the RBI
Full Fledged Money Changer, RBI FFMC Licence No. MUM-FFMC-1041-2023. We follow RBI's directions on money changing, FEMA, and the KYC and anti-money-laundering rules.
Money goes to the right place
Currency and card payments go only to our company bank account, never to a personal account. Transfer payments go straight to the partner bank.
No hidden charges
Rate, GST, TCS and any service or delivery charge are shown before you pay, and again on the invoice.
Documents protected
KYC documents are encrypted (AES-256) when stored, seen only by our staff, and stamped with the order reference and purpose so a copy cannot be misused.
Safe handover
The traveller must be present with original KYC documents. You count the notes or check the card, then give our executive a one-time handover code. The handover is logged.
We never ask for OTPs
GoRemit staff will never ask for your card PIN, a bank OTP or your net-banking password — by phone, WhatsApp or e-mail.
Your money
- Currency notes and cards: pay by UPI, net banking or NEFT from the traveller's own account (cash only up to ₹49,999). Online payments are processed by Cashfree Payments.
- Rate lock: a booking deposit holds your rate; it is adjusted in the final bill, or refunded under our cancellation and refund policy.
- Transfers abroad: you pay the authorised partner bank or dealer directly. It sends the money and we share the SWIFT copy.
Your data
- We collect only what RBI's KYC rules and the order need. Our records keep only the last 4 digits of your Aadhaar number — upload a masked Aadhaar if you have one.
- Documents are kept for the period the law requires, then deleted. Forex card numbers are stored encrypted.
- You can ask to see, correct or delete your data under the Digital Personal Data Protection Act, 2023 — make a request. Read our privacy policy.
Delivery and pickup
- Delivery and branch pickup are only to the traveller in person, at the address on the ID, with original passport, PAN and address proof ready.
- We e-mail you the delivery address and time to confirm before we set out; your confirmation is recorded.
- Count the notes and check the card before you give the handover code. Once the code is given, the handover is complete.
Spot a fraud
Use only goremit.in and our listed phone numbers. Be wary of anyone offering "better rates" on a personal account, asking you to pay a third party, or pressing you to act fast. Read our fraud awareness page and report anything suspicious to us at once.
If something goes wrong
- Contact us: +91 83569 24029 or hello@goremit.in. We acknowledge every complaint and aim to resolve it quickly.
- Not resolved? Write to our Grievance Officer, Mr. Punit M. Jain — punit@goremit.in, +91 79776 70546. See grievance redressal.
- Still not resolved within 30 days, or unhappy with the reply? You can complain to the RBI at cms.rbi.org.in. Report unauthorised deposit-taking or suspicious schemes at sachet.rbi.org.in.
Common questions
Is GoRemit regulated?
Yes. Aabhushan Forex & Jewels Private Limited holds RBI FFMC Licence No. MUM-FFMC-1041-2023. The licence does not mean the RBI guarantees our services.
Is my money safe if I pay online?
Online payments go through Cashfree Payments to our company account, or straight to the partner bank for transfers. We never collect money in a personal account.
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Talk to a person
Call +91 83569 24029, message us on WhatsApp, or ask us to call you back at a time that suits you. Please don't share PAN, passport or bank details in an open message.