Our policies and Fair Practices Code
Last updated: 13-11-2026
Our revised policies are being placed before the Board of Directors on 30-11-2026 and will apply from 01-12-2026. Until then our current KYC, AML & CFT Policy and related policies apply. The full policies are internal documents; the parts that affect you are summarised here and on the linked pages. They are reviewed every year.
Fair Practices Code — our commitments to you
- Rates: buying and selling rates for all major currencies are shown at every branch and on this website, updated by 10:30 am on working days. Your rate is fixed only when you pay in full or pay the refundable booking deposit, and the rate and its validity are shown before you pay.
- Charges and taxes: every charge and tax — GST, TCS where it applies, delivery, card and partner charges — is shown line by line before you pay. Nothing is added afterwards.
- Honest description: we are an RBI-licensed Full Fledged Money Changer (Authorised Person). Money transfers are carried out by our authorised dealer partner and forex cards are issued by the card issuer; we refer and assist. A licence from the RBI is not a guarantee by the RBI.
- Deposits and refunds: the 2% booking deposit is refundable as set out in our cancellation and refund terms; for a money transfer it is refunded within 2 working days after the transfer is completed. If we cannot complete your order, you get everything back.
- No mis-selling: we do not push products you do not need, and we never help anyone avoid KYC, limits or reporting.
- Fair treatment and accessibility: no one is refused service on grounds of disability, language, gender, religion or social status; see Accessibility.
- Your data: used only as our privacy notice explains; never sold.
- Complaints: gro@goremit.in or +91 83569 24029, acknowledged within 24 hours, with escalation to the RBI after 30 days.
Board-approved policies
| Policy | What it means for you |
|---|---|
| KYC, AML & CFT Policy | Documents we need, limits, screening and reporting — see KYC & AML |
| Sanctions Screening and PEP Policy | Every customer is screened against UN and Indian sanctions lists; politically exposed persons need senior approval |
| Risk Management and Customer Grievance Redressal Policy | How complaints are handled — see Grievance redressal |
| Fair Practices Code | The commitments above |
| Data Protection and Privacy Policy | See the privacy notice |
| Information and Cyber Security Policy | Encryption, two-step staff login, backups and reporting of cyber incidents to CERT-In |
| Reporting and Record-Keeping Policy | Your records are kept for seven years, as the law requires |
| Marketing, Advertising and Website Content Policy | What we publish is checked for accuracy; promotional messages only with your consent |
| Fraud Risk Management Policy | See Fraud awareness |
| Outsourcing, Partner Agreements and Insurance Policy | We work only with RBI-authorised partners under written agreements |
| Business Continuity and Backup; Internal Control, Cash and Vault Management; Concurrent and Internal Audit; Hedging; Know Your Employee and Staff Hiring; Staff Training; Directors and KMP; Code of Conduct and Whistleblower; Prevention of Sexual Harassment | Internal policies on how we run the business safely |
RBI FFMC Licence No. MUM-FFMC-1041-2023.